Terms & Conditions
All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to Five S Travel
Warranties: You warrant that you are at least 15 years old and posses the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of this website as well as for the use of your name and credit card account to pay services at this website by members of your household, including minors living with you. You also warrant that all information supplied by you or members of your household in using this website is true and accurate.
TRANSMISSION OF PERSONAL DATA: You acknowledge and agree that by providing Five S Travel with any personal information through the Travel Site for the purpose of registering on Five S Travel website, or reserving or purchasing products or services, you consent to Five S Travel sharing certain of that information with Service Providers solely as necessary to complete a transaction you have requested. For more information regarding how we treat your personal information, please view our Privacy Policy.
Electronic Communication: You communicate with fivestravel.com electronically whenever you visit this site or send email to us by using our Reservation and Inquiry Form. You consent to receive communication from fivestravel.com electronically and by fax. We will communicate with you by email or by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing. fivestravel.com shall have the right at any time to change or discontinue any aspect or feature of this site, including, but not limited to, content, hours of availability, and equipment needed for access or use. The Company makes every effort to keep all information posted on the website fivestravel.com updated; however, neither the Company nor fivestravel.com shall be liable for damages resulting from any errors and omissions in the information provided on the website.
Payment: For the services contracted, some advance payment should be made to hold the booking on a confirmed basis maximum 3 days after confirmation and the balance amount can be paid either before your departure from your country or upon arrival to Egypt-but definitely before the commencement of the services. Your traveler consultant will advise you with the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance.
Mode of Payment: Overseas advance payment can be made through Bank wire transfer or Western Union or Paypal The remainder balance, can be made through Currency notes or travelers cheque or through Master / Visa credit card. In case of payment through credit card or wire transfer, the bank charges – as applicable – would be levied over & above the total amount.
Cancelation: In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
45 days prior to arrival – 10% of the tour/service cost.
44 days to 15 days prior to arrival – 20% of the tour/service cost.
14 days to 07 days prior to arrival – 25% of the tour/service cost.
06 days to 48 hours prior to arrival – 50% of the tour/service cost.
Less than 48 hours or no show – NO REFUND.
Please note – irrespective of above mentioned cancellations slabs – incase of cancellation of tour services after the booking is made with us – a minimum 10% service charges would be applicable. In case of high peak season bookings (from 20th Dec to 15th Jan) and during Easter a separate cancellation policy is applicable (which would be advised as and when required). In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund. In case of amendments to confirmed dates of your reserved package an amendment fee of 10% of tour package will be applied if amendment is done 30-7 days before arrival date.
Refund: In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Our liabilities & limitations: Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Government of Egypt, the same would be charged as extra. Five S Travel acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them. All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being. Similarly all hotel photos are correct at the time of posting and they are indicative photos. Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents. We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control. We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.
Entrance fees: Prices include main entrance fees of the attraction additional entrance fees in some archaeological sites are not included in the price like entering inside the Pyramids, Mummies room in the Egyptian museum and Tut Ankh Amun tomb, Nefertari tomb…etc
Tour Guides
Clients should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/clients.A tour guide (U.S.) or a tourist guide (European) guides visitors in the language of their choice, provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest. As such, Clients should not expect that the tour guides would personally assist to their every need. Tour guide job is finished once he finishes all assigned visits in the tour.
JOINING A TOUR:
For day trips, whether an individual day trip or a series of day trips, Bookings must be confirmed and payment must be made to the Company at least 72 (seventy-two) hours before the departure of the day trip, tailormade tour, package tour, or group tour. If payments are not made in time, the Company may not be able to reserve tour guides or vehicles. Credit card payments require 48 (forty-eight) to 72 (seventy-two) hours before payments are cleared and deposited into the Company’s bank account. Forex transfers (also called wire transfers) are usually only cleared and deposited into the Company’s bank account after 3 (three) to 4 (four) business days. Any booking will remain in provisional status until paid in full.
No booking of any trip is confirmed unless payment is received in full. Deluxe Travel reserves the right to give preference to bookings that are paid up over provisional unpaid bookings and therefore if client delays payment they run the risk of losing the availability of the tour to them. However, Deluxe Travel Tours can confirm bookings on receipt of part payment if such is agreed by Deluxe Travel Tours in an email relating to a specific tour and such an agreement is binding.
Third-party properties and suppliers booked as part of a tour or package are subject to the terms and conditions of the suppliers of the services booked. Where such terms and conditions are materially different from the Company’s own Standard Terms and Conditions, this will be specified in the Invoice. The Company will, on written request, provide a copy of the supplier’s terms and conditions.
For purchased day tours and excursions, the trip will run until all the tours are covered with a maximum of 8 hours for day trips and 4 hours for half-day tours. For clients wanting to spend more time than the tour duration extra cost will apply.
Five S Travel send quotation of the services which are based on the request sent by the customer any changes or modification of the service will result in cost change based on the extra services requested.
Documents: It is the traveler’s sole and exclusive responsibility to have all required documents for the trip. The traveler must have a valid passport and any required visas according to the itinerary chosen. The traveler shall not be entitled to any refund if he or she fails to comply with the above requirements. Travelers will have to pay any expenses resulting from their failure to produce any required documents, in which case the voluntary cancellation policy shall apply. The same shall apply if any country’s authorities deny the traveler entry into their country.
Customer’s acceptation: The customer declares to understand and accept the conditions described in this page, and such acknowledgment will be reconfirmed by any of the following events:
Payment of the hired services by any means of payment.
Reception of the receipt for the aforementioned services.
